Delivery & Returns
Delivery Costs & Times
Delivery to UK Mainland:
We offer Free Standard Delivery on all our Hampers. Your order is processed and delivered at our next availability, which is usually within 1-3 working days, excluding public holidays. This may be longer during busy periods.
Delivery to Northern Ireland, Highlands & Islands:
There is an additional charge of £10.00 to send to Northern Ireland, Scottish Highlands and Islands.
Your order is processed and delivered at our next availability, which is usually within 3-7 working days, excluding public holidays. This may be longer during busy periods.
Deliver on Specified Date:
If you require delivery on an exact date, this option is available at checkout, at an additional cost of £5.00
Deliver on Specified Date only applies on orders delivered on mainland UK. It does not apply on orders to Northern Ireland, Scottish Highlands and Islands.
We do not deliver on public holidays.
We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order.
We do our utmost to fulfill delivery to your specified requirements and
to our best abilities. If a situation beyond our control inhibits the immediate delivery, or the delivery on a particular date selected, then we will attempt to deliver at the next available time.
We retain the right to change our delivery costs, and the structure of charges,
at any time in the future.
Out Of Stock / Replacements
In the event of supply shortages, we reserve the right to substitute products with others of equal or higher value.
All Other Products:
In the unlikely event that the item/s you order are not currently in stock, we will contact you to see if you would rather change the order to a similar item, wait for the items to be available, or cancel the order and receive a full refund.
Damaged During Transit
We use X (TBC) couriers to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on firstname.lastname@example.org or call on 01757 700727 (Monday-Saturday 9.00am-5.00pm, excluding public holidays). Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.
Hampers & Wines:
We cannot accept returns for consumable items, including but not limited to, food hampers, fine foods and wines.